In short
- Lifetime exchange on LAZELLE jewellery at 100% of the current gold and diamond value
- Buyback at the current value, less 3% on gold and 10% on diamonds
- Old gold from other jewellers accepted for exchange after a purity test
Lifetime exchange on LAZELLE jewellery
You can exchange any LAZELLE jewellery for new LAZELLE jewellery at any time, at any boutique, or online by contacting us.
| Component | Exchange value | Buyback value |
|---|---|---|
| Gold | 100% of current gold value | 97% of current gold value |
| Certified diamonds | 100% of current diamond value | 90% of current diamond value |
| Making charges, coloured gemstones, pearls, kundan, polki and GST | Not included | Not included |
- Current gold value is the net gold weight multiplied by the day's rate for its karat, on the day of exchange.
- Current diamond value is based on our prevailing price for the diamond weight and quality shown on the certificate.
- If your new piece costs more than the exchange value, you pay the difference. Exchange value isn't paid out in cash; see buyback below.
Buyback
If you'd rather receive money than new jewellery, we buy back LAZELLE jewellery at the buyback values above. The amount is paid by bank transfer (NEFT, IMPS or RTGS) to an account in the name of the person on the original invoice, within 3 working days of verification. We don't make buyback payments in cash.
Old gold from other jewellers
- We accept hallmarked and non-hallmarked gold jewellery from other jewellers for exchange against new LAZELLE jewellery, at our boutiques.
- We test purity with an XRF machine, which doesn't damage the piece, in front of you. If a reading is unclear, for example on plated or hollow pieces, we may suggest a melt test, but only with your written consent, because melting can't be undone.
- The weight of stones, lac, wax, solder and other non-gold parts is deducted. The remaining gold is valued at the day's rate for its tested purity.
- Gold from other jewellers is accepted for exchange only, not for cash buyback.
Documents you'll need
- The original invoice and certificates, for LAZELLE jewellery
- Your PAN card and a photo ID (Aadhaar, passport, driving licence or voter ID) for every exchange and buyback
- A signed declaration that you own the jewellery
Exchanges and buybacks are available only to customers aged 18 or over.