How can we help?

In-stock pieces are dispatched within 1–3 working days and usually reach you 2–5 working days after that, depending on your pincode. Made-to-order, customised and engraved pieces take 12–15 working days to make before dispatch.

Enter your pincode on any product page to see the estimated delivery date.

Yes. Every order within India ships free and is fully insured until it reaches you. There's no minimum order value. Your jewellery is packed in tamper-evident packaging with no branding on the outside.

As soon as your order is dispatched we send a tracking link by SMS, WhatsApp and email. You can also check the status any time under My Orders or on Track your order.

For your security, the delivery partner asks for a one-time password sent to the mobile number on the order, and may ask to see a photo ID for high-value parcels.

Please don't accept a parcel if the seal is broken or the packaging looks tampered with. Refuse it and call us straight away.

Yes, until the order is dispatched. Call or WhatsApp us with your order ID. Once a parcel is on its way, the address can't be changed for security reasons.

UPI from any app, credit and debit cards (Visa, Mastercard, RuPay, American Express and Diners Club), net banking, EMI, and cash on delivery for signed-in customers on orders from ₹250 to ₹5,000. See payment options.

On select bank credit cards, for orders above ₹10,000, you can split the price into 3 or 6 monthly instalments. The interest your bank charges is given to you as an upfront discount, so the instalments add up to the product price.

Your bank may charge GST on the interest component and a processing fee, according to its own terms.

Yes, when you're signed in, for orders from ₹250 to ₹5,000 at serviceable pincodes, with no extra fee. You can pay the delivery partner in cash or by UPI. For higher values, please pay online.

Under Indian income-tax rules, your PAN is required for purchases of ₹2,00,000 or more in a single transaction, and we'll ask for it at checkout. Cash payments of ₹2,00,000 or more are not accepted, in line with the Income-tax Act.

Banks automatically reverse failed payments, usually within 5–7 working days. If your order went through, you'll receive a confirmation by SMS and email. If not, please don't pay twice: contact us with the transaction reference and we'll check it for you.

You can return most pieces within 15 days of delivery for a full refund, as long as they're unworn and in their original condition, with tags, certificates, invoice and packaging. Refunds go back to your original payment method within 5–7 working days of the piece passing our quality check. Read the return policy.

• Customised, engraved and made-to-order pieces
• Gold and silver coins and bars
• E-gift cards
• Pieces that have been resized or altered at your request

Lifetime exchange still applies to jewellery in this list.

Start a return from My Orders or contact us. We arrange a free, insured pickup from your address, or you can hand the piece in at any LAZELLE boutique. Once it passes our quality check, we process your refund.

You can exchange any LAZELLE jewellery, at any time, for new LAZELLE jewellery. You receive 100% of the current gold value (by net weight and purity at the day's rate) and 100% of the current value of certified diamonds. Making charges, coloured gemstones and GST are not included.

Bring the original invoice and certificate. Read the exchange and buyback policy.

Yes, at any boutique. We test its purity with an XRF machine in front of you, deduct the weight of stones and non-gold parts, and value it at the day's rate for its tested purity. You can use that value towards new jewellery. Please bring your PAN card and a photo ID.

Each piece has a fixed price for each purity and size you can choose, shown on the product page. The price includes 3% GST, and the price you see at checkout is the price you pay.

Yes. All prices include 3% GST on the value of the jewellery. Your tax invoice shows the GST amount separately.

Hallmarking is the official certification of gold purity by the Bureau of Indian Standards (BIS). Every hallmarked piece carries three marks:

• the BIS logo
• the purity grade, such as 22K916 for 22 karat
• a unique 6-digit alphanumeric HUID (Hallmark Unique Identification) code

Install the free BIS CARE app, choose “Verify HUID” and enter the 6-digit code from your jewellery or invoice. The app shows the type of article, its purity and the hallmarking centre that tested it.

Yes. Our diamond jewellery comes with a certificate from an independent laboratory such as IGI or SGL, listing the total carat weight, colour and clarity of the diamonds. Solitaires come with their own individual grading report.

Yes. Our 24KT coins are 999 fine gold, hallmarked and sealed in tamper-proof packaging. Keep the seal intact: coins can't be returned once the pack is opened.

Yes, free on every order, with a message card. We remove price tags and never put the invoice in the box; it's emailed to you instead. See our gift sets or build your own gift box.

Yes, on most bands, pendants and kadas. You can add up to 15 characters, such as names, initials or a date. Engraving adds 3–5 working days. Engraved pieces can't be returned, but lifetime exchange still applies.

Yes. Share a sketch or photo at a boutique or on a video call. We show you a 3D render and a price estimate before we begin, and an advance confirms the order. Custom pieces usually take 3–4 weeks.

Yes. E-gift cards from ₹1,000 to ₹1,00,000 are delivered by email and SMS on the date you choose.

22KT has more gold and a richer yellow colour. It's the traditional choice for bangles, necklaces and heirloom pieces. 18KT is harder, so it holds diamonds and gemstones more securely and stands up better to everyday wear. Most of our diamond jewellery is made in 18KT.

Yes. 916 means the metal is 91.6% pure gold, which is 22 parts gold out of 24. You'll see it in the hallmark as 22K916.

Both are gold alloys. Rose gold gets its pink tone from copper. White gold is alloyed with white metals and plated with rhodium for a bright finish. Rhodium wears gradually and can be re-plated at any boutique.

Check the laboratory name, the certificate number, the carat weight, and the colour and clarity grades. For solitaires, the certificate number is often laser-inscribed on the diamond's edge and should match the report.

You can exchange it for another size within 15 days of delivery at no cost. After that, most plain and diamond rings can be resized by one or two sizes at a boutique; any extra gold is charged at the day's rate. Eternity bands and some designs can't be resized.

Borrow a ring they wear on the same finger and measure its inner diameter, then match it in the chart above. If you're unsure, go one size up: it's easier to make a ring smaller than larger. Size exchanges within 15 days are free.

Indian bangle sizes give the inner diameter in inches and sixteenths. 2.4 means 2 and 4/16 inches, about 57.2 mm. Each step (2.2, 2.4, 2.6 and so on) adds 1/8 inch, about 3.2 mm.

• 16″ sits at the base of the neck
• 18″ falls at the collarbone and suits most pendants
• 20″ sits just below the collarbone
• 22″ falls at the top of the chest and works well over high necklines

Soak gold and diamond pieces in warm water with a few drops of mild soap for 10–15 minutes. Brush gently with a soft toothbrush, especially behind stones, then rinse and pat dry with a lint-free cloth.

Avoid toothpaste, baking soda and harsh chemicals. Pearls, kundan and polki should only be wiped with a soft, dry cloth.

Keep each piece in its own pouch or a lined box so pieces don't scratch each other; diamonds can scratch gold and other stones. Fasten chains to stop them tangling, and keep silver in an airtight bag to slow tarnishing.

Remove it before swimming, cleaning with chemicals, exercising or heavy work. Put on perfume, hairspray and lotion first, and your jewellery last.

Bring your LAZELLE jewellery to any boutique for a complimentary clean and a check of prongs and clasps. Repairs, re-polishing and rhodium re-plating are quoted before any work begins.