At Lazelle, your satisfaction is our top priority. If your product arrives damaged or if you are not completely satisfied, here is what you need to know about our return policy.
15-Day Return Window
We accept returns on unworn items in their original condition, packaging and certificate within 15 days of the delivery date. For hygiene reasons, pierced earrings and nose pins can only be returned if they are defective. Engraved, resized or made-to-order pieces cannot be returned unless they are defective.
How to Initiate a Return
- Email our support team at support@lazelle.com with your Order ID.
- Include clear photos of the product and packaging if the item arrived damaged.
- Our team will respond within 48 hours with return instructions and a prepaid shipping label (if applicable).
- Pack securely and ship the items back to us.
Refunds & Processing
Once your return is received and inspected, we will send you an email notification. If approved, a refund will be processed to the original method of payment within 5-7 business days. Please note that the original shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged during transit. If you need an exchange for the exact same item, please follow the return process above and indicate you'd like an exchange.